Home City Ice · 1 month ago
Division Sales Manager
Greer, SC
Full-time
Onsite
Mid LevelHome City Ice is seeking a Division Sales Manager to enhance customer service and drive sales growth in their division. The role involves managing customer inquiries, cultivating new business, and ensuring a high standard of customer experience through field-based visits.
AgricultureConsumer GoodsFood and BeverageManufacturing
Responsibilities
Account Representatives make between 12-18 in-person calls per day in addition to incoming customer phone calls -Making sure each ice merchandiser is 100% up to standard during customer visits. This can include adding POS material, re-imaging, cleaning, or even refurbishing on-site in a variety of weather conditions and environments
Being the point of contact for all customer inquiries and concerns in the assigned geography
Taking ownership of those inquiries/ concerns and working with the appropriate department to ensure they are answered or addressed to 100% customer satisfaction
New business cultivation as needed through active prospecting and cold calling
Since this position is 100% field-based, plan route-efficient outings to visit customers at their place of business, with the purpose of strengthening relationships and actively soliciting feedback on their customer experience
Being the point of contact for all potential customers, taking the contact from account lead to the first delivery
On occasion, helping our operational team fulfill customer needs (delivery, merchandiser swaps, etc)
Expect a dynamic, fast-paced environment with a large amount of inbound and outbound communication where time is of the essence
Qualification
Required
Ultimate responsibility for the customer experience of all Home City Ice accounts in the area
Account Representatives make between 12-18 in-person calls per day in addition to incoming customer phone calls
Ensure each ice merchandiser is 100% up to standard during customer visits
Add POS material, re-image, clean, or refurbish on-site in a variety of weather conditions and environments
Be the point of contact for all customer inquiries and concerns in the assigned geography
Take ownership of inquiries/concerns and work with the appropriate department to ensure they are answered or addressed to 100% customer satisfaction
New business cultivation through active prospecting and cold calling
Plan route-efficient outings to visit customers at their place of business
Strengthen relationships and actively solicit feedback on customer experience
Be the point of contact for all potential customers, taking the contact from account lead to the first delivery
Help operational team fulfill customer needs (delivery, merchandiser swaps, etc)
Work in a dynamic, fast-paced environment with a large amount of inbound and outbound communication
Preferred
Prefer an environment that is rapidly changing
Prefer to wear more than one hat
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Home City Ice
Home City Ice is a food production company that produces ice products.
Founded in 1893
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Stautberg
President
Company data provided by crunchbase