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Legends Global · 1 day ago

IT Support Lead

Brooklyn, NY

Part-time

Onsite

Senior Level

$32/hr - $32/hr

5+ years exp

Legends Global is dedicated to creating unforgettable live experiences at Barclays Center. They are seeking an IT Support Lead to oversee the resolution of complex technical issues, manage the IT customer support technician team, and ensure high-quality service delivery while maintaining hardware and software systems.

HospitalityMarketingSports

Responsibilities

Oversee the resolution of complex technical issues, including hardware, software, and network-related problems. Ensure timely and effective troubleshooting and support for staff and various stakeholders

Oversee and provide guidance to the IT customer support technician team, ensuring high-quality service delivery

Maintain and manage the conservation of hardware and software for necessary devices

Establish and enforce operation standards for specific events, programs, and hardware use across the organization

Organize and maintain a systematic arrangement of all network components, ensuring optimal functionality

Provide technical support and training for systems and networks, ensuring technicians and users are equipped to handle technological tools efficiently

Collaborate with other departments and IT professionals to uphold and maintain standards and functionality of systems

Qualification

Technical support experienceHardwareSoftware knowledgeNetworking protocolsIT certificationsTeam leadership experienceEffective communicationOrganizational skillsAdaptability