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Windsor Communities · 3 weeks ago

Resident Services Coordinator

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$32.14/hr - $40.17/hr

2+ years exp

Windsor Communities is a property management company dedicated to creating exceptional experiences for both residents and associates. The Resident Services Coordinator will oversee the smooth operation of the community, ensuring customer satisfaction, managing resident transitions, and fostering a vibrant community through various engagement initiatives.

Real Estate

Responsibilities

Ensure timely response to resolve or escalate resident issues appropriately

Lead resident package management efforts

Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents

Perform move-in day welcome appointments to greet and orient new residents to the community

Conduct post-move in communication to residents to ensure customer satisfaction

Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction

Process monthly invoices in adherence to the Procurement Policy

Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets

Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager

Assist in the management of Funnel CRM queue management

Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects

Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins

Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items

Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program

Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program

Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams)

Working knowledge of property management and prop-tech systems

Qualification

Property managementSales experienceMicrosoft Office 365Funnel CRMCustomer serviceCommunication skillsOrganizational skillsTeam collaboration

Required

Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills

Three years related experience and/or training; or equivalent combination of education and experience

An equivalent combination of education and experience will also be considered

Experience working in a multifamily environment and/or property management operations

Knowledge of Microsoft Office 365 required

Preferred

Undergraduate degree is preferred

Knowledge of Funnel CRM preferred

Transferable apartment industry sales related experience preferred

Benefits

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.

1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.

Opportunities for growth—we invest in our team’s development.