Hightouch · 3 days ago
Forward Deployed Data Scientist
Hightouch is a modern AI platform for marketing and growth teams, seeking a Forward Deployed Data Scientist to partner with AI Decisioning customers and internal engineering teams. The role involves diagnosing model behavior, tuning machine learning levers, and analyzing data to ensure effective AI-driven marketing campaigns.
CRMDeveloper PlatformSaaS
Responsibilities
Own diagnostics, insights, and tuning for AI Decisioning campaigns
Explain why AI Decisioning is driving lift using counterfactuals, incrementality breakdowns, and cohort analysis
Debug performance issues, iterate on reward functions, and ensure the agent’s recommendations align with customer goals
Investigate experiment setups (send volumes, reachability, channel constraints) and surface actionable recommendations
Pull down historical data to run exploratory analyses using Polars / Pandas in Jupyter notebooks
Modify and improve customer feature matrices to unlock deep personalization
Conduct deeper warehouse-level SQL analyses when insights aren’t available in the UI
Create templates, notebooks, scripts, and repeatable workflows that improve how we analyze performance across customers
Identify systemic gaps and influence the direction of ML reporting and introspection
Present model insights and recommendations to marketers, analysts, and executives
Explain how the decision engine handles cold start, message transfer learning, exploration vs. exploitation, and more
Partner closely with Solutions Consultants to identify and drive new opportunities for uplift
Qualification
Required
Strong ability to perform deep exploratory data analysis in Python (Polars / Pandas, Jupyter notebooks)
Ability to write and interpret SQL for customer warehouse analysis
High-level understanding of ML modeling concepts (features, hyperparameters, reward functions, training windows)
Excellent communication skills; able to explain technical reasoning simply and confidently to marketers
A customer-first attitude with high ownership and urgency when resolving issues
Preferred
Experience setting up and analyzing marketing experiments such as A/B, multivariate tests
Prior experience in an applied ML, data science, analytics engineering, or forward-deployed role
Experience building lightweight internal tools or scripting solutions
Company
Hightouch
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
H1B Sponsorship
Hightouch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$182.2MKey Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M
Recent News
MarTech
2025-12-04
2025-11-15
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2025-11-15
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