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Ascend Learning · 1 day ago

Strategic Account Manager

United States

Full-time

Hybrid

Senior Level

6+ years exp

Ascend Learning is a leading healthcare and learning technology company focused on providing data-driven solutions across the lifecycle of learning. The Strategic Account Manager will maintain and expand relationships with high-value clients, ensuring their retention and loyalty while driving mutual growth and success through strategic roadmaps and tailored solutions.

EducationSoftware

Hiring Manager

Kimberly Holton

Responsibilities

Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers

Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting

Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking

Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance

Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable

Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution

Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations

Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management

Maintain CRM to include prospective client headcount or other category suitability

Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities

Qualification

Sales experiencePublic safety industry knowledgeCRM software proficiencyNegotiation skillsAnalytical abilitiesWritten communicationClient relationship managementUpsellingCross-sellingHealthcare education knowledgeProject management