Körber Pharma · 1 day ago
Head of Aftermarket Sales
Apex, NC
Contract
Onsite
Lead/Staff, Director/Executive
5+ years expKörber Pharma is a company that fosters innovation and collaboration among its passionate employees. The Head of Aftermarket Sales will develop and execute strategies to grow aftermarket sales, manage budgets, and build strong customer relationships while mentoring team members and ensuring effective execution of initiatives.
Industrial Automation
Hiring Manager
Brenda Hernandez
Responsibilities
You will develop and execute strategies to grow aftermarket sales (parts, service, and modernization), achieve contribution margin targets, manage the aftermarket sales budget, and approve transactions in line with signing authority guidelines
Act as the voice of the customer while aligning with company goals; build and maintain strong customer relationships, resolve commercial issues promptly, and ensure thorough review of service agreements and contracts to mitigate risk
Set clear goals and KPIs for aftermarket sales personnel, monitor performance against targets, analyze results, and implement corrective actions as needed
Coach and mentor team members, establish training programs focused on aftermarket products and customer service excellence, collaborate with HR on staffing and development, and foster a positive, learning-oriented culture
You will partner with senior management to define long-term organizational structures that support regional growth and participate in cross-functional projects and initiatives
Interface across functions to ensure seamless information transfer, consistent customer support, and effective execution of aftermarket initiatives
Monitor competitor activity, market trends, industry developments, and emerging technologies; implement and optimize CRM systems and reporting tools to track aftermarket performance
Maintain a clean and safe work environment and demonstrate professionalism, accountability, and a positive attitude in daily operations
Qualification
Required
You have a bachelor's degree in Engineering, Business, or a related technical field
At least five (5) years' experience in manufacturing or industrial environments
Three (3) years of managerial experience or five (5) years in aftermarket/service sales
Proven leadership skills with the ability to achieve results through others and manage multiple priorities effectively
Strong customer focus with excellent relationship management, listening, and negotiation skills
Ability to work independently while demonstrating strategic thinking and planning over a 1–2 year horizon
Excellent verbal and written communication, presentation skills, and ability to make persuasive arguments
Knowledge of aftermarket sales strategies, marketing, and market planning
Strong organizational, multitasking, and problem-solving abilities
Proficiency in Microsoft Word, Excel, Outlook, and experience working with Salesforce or similar CRM systems
Commitment to company values, vision, and continuous professional growth
Willingness and ability to travel up to 35% annually
Benefits
Health, dental, vision insurance
Retirement plan
Company
Körber Pharma
We are the Business Area Pharma, part of the Körber Group – an international technology group with approx.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dominik von Podewils
CFO North America
David Brown
COO / President North America
Recent News
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