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Dexory · 22 hours ago

Field Service Technician - US Based

United States

Full-time

Remote

Senior Level

5+ years exp

Dexory is a rapidly growing company revolutionising warehouse operations with innovative automation and data intelligence solutions. They are seeking a Field Service Technician to ensure the operational efficiency of their robots across North America, involving extensive travel to client sites for servicing, maintenance, and repairs.

Artificial Intelligence (AI)Data VisualizationLogisticsRetail TechnologyWarehouse AutomationWarehousing

No H1B

Hiring Manager

Syreeta Harewood

Responsibilities

Perform on-site and off-site (in our base at Nashville, TN) service and repairs for Dexory robots and equipment

Develop, implement and action work instructions for service and repair tasks

Develop and implement service plans in line with Engineering recommendations

Maintain product traceability records

Maintain product currency

Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives

Ensure team compliance with health and safety regulations

Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Qualification

Electromechanical assemblyElectrical diagnostic skillsMechanical diagnostic skillsRoot cause analysisLinux operating systemJiraConfluenceSlackG-SuiteAttention to detailTeamworkCommunication skills

Required

In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc.)

Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)

Strong electrical and mechanical diagnostic skills

Excellent oral and written communication skills

Impeccable attention to detail

Ability to work in a team, and to lead a team through tough challenges

Driven to succeed in dynamic growing organization

Flexible attitude to working hours and location

Full Clean US driving license