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Staples Canada · 1 month ago

Regional Service Delivery Coordinator Full Time 2nd Shift

Montgomery, NY, United States

Full-time

Onsite

Entry Level

$18.90/hr - $25.04/hr

1+ years exp

Staples Canada is a business-to-business company focused on meeting customer needs through innovative technology and efficient supply chain operations. The Regional Service Delivery Coordinator will act as a central point of communication, providing superior customer service and resolving delivery issues for both internal and external customers.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers

Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed

Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed

Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed

Qualification

WMS systemsMicrosoft WordMicrosoft OutlookMicrosoft ExcelEnglish language skillsCustomer serviceSafety proceduresTime managementMotivation to learn

Required

Must be at least 18 years old

1+ years of basic English language skills (both verbal and written communications)

Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems

Ability to adopt our safety procedures quickly and ensure safe work practices

Ability to work in a warehouse environment with seasonal temperature variations

Highly motivated with an aptitude to learn new projects, processes and procedures

A focus on client satisfaction and time management

As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need