Carr, Riggs & Ingram · 6 hours ago
Client Services Supervisor
Quinton, VA
Full-time
Onsite
Mid Level
3+ years expCarr, Riggs & Ingram, through its division ProSport Accountants, specializes in tailored tax and accounting services for professional athletes and entertainers. The Client Services Supervisor will oversee and mentor the Client Services Specialists, manage client communications, and improve internal workflows to ensure high performance and client satisfaction.
AccountingConsultingFinance
No H1B
Responsibilities
Supervise and mentor Client Services Specialists, ensuring high performance, accountability, and professional development
Oversee the gathering, reviewing, and organizing client tax information for return preparation
Ensure timely scanning and electronic filing of client documents
Maintain confidentiality and security of sensitive client and firm information
Monitor and improve internal workflows and client service processes using spreadsheets and firm systems
Serve as a primary point of contact for client communications regarding tax matters, ensuring timely and professional responses
Coordinate with tax preparers and partners to ensure smooth client onboarding and document flow
Manage team assignments and project timelines to meet seasonal and year-round deadlines
Identify opportunities for process improvement and implement best practices across the Client Services team
Assist with hiring, training, and development of new Client Services staff
Other duties as assigned to support firm operations and client satisfaction
Qualification
Required
High School diploma required
3-4+ years of experience in client services, administrative support, or tax operations
Ability to work overtime January through April and during other peak seasons
Strong interpersonal and leadership skills; able to motivate and guide a diverse team
Excellent organizational and multitasking abilities
Proficient in Microsoft Office Suite (Excel, Teams, Word, Outlook)
Strong written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
Applicants for positions with CRI must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position or future positions
Preferred
Bachelor's degree
Prior supervisory or team lead experience strongly preferred
Experience in a CPA firm or professional services environment is a plus
Benefits
21 PTO days
9 paid holidays
Company-paid long-term disability and life insurance
Blue Cross Blue Shield medical insurance
Dental, vision, and short-term disability coverage
Parental leave
Flexible spending accounts
401(k) retirement plan
Company
Carr, Riggs & Ingram
Carr, Riggs & Ingram provides tax, audit, assurance and business consulting services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Centerbridge Partners
2024-11-18Private Equity
Leadership Team
Chad Pinson
Chief Executive Officer
Keisha Hall
CFO
Recent News
2025-05-05
2024-11-21
Company data provided by crunchbase