Comcast · 9 hours ago
Sr. Product Manager - Conversational AI
Philadelphia, PA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expComcast Business is a leading technology provider offering a suite of solutions for organizations. They are seeking a Senior Product Manager to lead the vision for Conversational AI, focusing on enhancing customer experience through AI-driven interfaces and managing the product lifecycle for their chatbot, CB Assistant.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience
Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes
Teams with product development to deliver high quality products on time
Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials
Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks
Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.)
Leads concepts defining an end-to-end customer experience and expected full lifecycle costs
Contributes to the product vision across team and the organization
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing)
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Define and own the product vision for the CB Assistant chatbot, aligning with business goals and customer needs
Develop and maintain a data-driven roadmap that considers comprehensive metrics to drive optimal impact
Use customer insights and analytics to identify pain points and opportunities for enhancements
Define goals and monitor KPIs in partnership with Analytics, using them to drive decisions and measure success
Lead a small team of conversational designers and product managers
Align roadmap planning and expectation-setting around both internal and engineering capacity to ensure achievable commitments
Deliver compelling presentations and updates to stakeholders at all levels, including executive leadership
Communicate product vision, progress, and performance with confidence and clarity
Translate strategic goals into clear, actionable product requirements for implementing Conversational Design, Playbooks, Authoring, and more
Work closely with Engineering and Authoring teams for timely and successful feature delivery
Prioritize backlog based on impact, feasibility, and customer value
Partner with engineering and AI teams to optimize NLP and intent taxonomy
Establish frameworks for, and lead and/or partner with engineering teams on, UAT and testing to ensure chatbot accuracy and reliability
Advocate for responsible practices and implement guardrails for AI behavior, including bias mitigation, transparency, and fallback mechanisms
Ensure experiences are intuitive, accessible, and exceed customer expectations
Collaborate with stakeholders and drive alignment across Product, Engineering, Operations, Marketing and Care teams to ensure cohesive conversational experiences across all channels
As necessary, support experience strategy and/or refinement sessions focused on use-cases across other customer channels
Act as a connector between technical teams and business stakeholders ensuring clarity and alignment
Qualification
Required
10+ years in product management, with 3+ specific to AI, NLP, or chatbots
Strong fluency in Conversational AI, Generative AI and machine learning concepts
Familiarity with leading conversational AI platforms and tools such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework or similar technologies for chatbot development and orchestration
Ability to navigate ambiguity, make trade-offs, and drive decisions using data
Deep understanding of product development lifecycle and agile methodologies
Proven success in developing product vision that ties into sound business strategy and goals
Strong, independent strategic thinking and ability to lead complex cross-functional initiatives
Deep understanding of product development lifecycle
Exceptional presentation and communication skills, with experience engaging senior leadership
Bachelor's Degree
7-10 Years
Preferred
Experience working in B2B is a plus
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (551)
2024 (566)
2023 (633)
2022 (751)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2025-12-26
Sports Business Journal
2025-12-25
Company data provided by crunchbase