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Farmers Insurance DDHQ · 3 weeks ago

Bristol West Liability Claims Representative

Grand Rapids, MI

Full-time

Hybrid

Entry Level

1+ years exp

Farmers Insurance is committed to delivering peace of mind to customers through protection and comprehensive advice. The Bristol West Liability Claims Representative will manage auto claims, conduct investigations, determine liability, and negotiate settlements while continually improving their skills through training.

Insurance

Responsibilities

Adjusts claims through professional,interpersonal interactions with key stakeholders. This may include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, members of the medical profession and all other persons incident to the investigation and processing of claims

Conducts thorough investigations, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned claims. Has the authority to make payment of assigned claims within prescribed limits. Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles

Determines and reports on subrogation potential. May initiate the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies

Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks. Including training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of claims settlement. Performs other duties as assigned

Qualification

Claims investigationLiability determinationCoverage confirmationNegotiation of claimsInsurance Adjusters LicenseCustomer serviceInterpersonal skillsCommunication skills