Customer Support Specialist, Global Payroll jobs in United States
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Rippling · 2 days ago

Customer Support Specialist, Global Payroll

positionWyoming, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$16/hr - $23.49/hr
date0+ years exp

Rippling is a company that provides a unified platform for HR, IT, and Finance management. They are seeking experienced payroll professionals to join their team as Global Payroll Support Specialists, responsible for providing expert support and resolving complex payroll issues for customers in their designated regions.

EmploymentHuman Resources
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H1B Sponsor Likelynote

Responsibilities

Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Qualification

Payroll expertiseAnalytical skillsProblem-solving skillsClient-facing skillsDocumentation skillsCommunication skillsCustomer relationship managementFluency in EnglishTime managementTeam collaboration

Required

Bachelor's degree
0-3 years of professional work experience or prior internship experience
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Strong client-facing skills with experience managing enterprise customer relationships
Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
A passion for documentation and knowledge-sharing
Exceptional communication skills and fluency in English (written and spoken)
Time management skills and ability to prioritize

Preferred

Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Company

Rippling

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Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
dateFounded in 2016
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.rippling.com

H1B Sponsorship

Rippling has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$2.44B
Key Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M

Leadership Team

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Albert Strasheim
Chief Technology Officer
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Adil Syed
CFO
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Company data provided by crunchbase