Oklahoma State University · 1 day ago
Helpdesk Representative
Tulsa, OK
Full-time
Onsite
Entry Level
$16/hr - $18/hr
1+ years expOklahoma State University is seeking a Helpdesk Representative who will serve as the first point of contact for customers seeking technical assistance. The role involves troubleshooting issues and assisting with the maintenance of classroom schedules and technology.
EducationSocial ImpactUniversities
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone, email or face to face
Perform remote first level of support by troubleshooting through diagnostic techniques and by gathering information from customers
Determine the next step to find the best solution based on the issue and details provided by the customers
Assist in the development and maintenance of classroom schedules, events and other tasks associated with maintaining computer labs and hardware available in computer labs
Assist faculty and students with classroom software and technology
Qualification
Required
High School/GED (degree must be conferred on or before agreed upon start date)
At least one year IT helpdesk experience
Required experience with MS Windows 10, Windows 7, MS Office 2013+
Ability to learn new software and networking concepts in a fast paced setting
Must be able to resolve 1st level support issues/request
Must be able to assign tickets to other members in I.T
Valid Driver's License required
Excellent customer service skills are required
Must be courteous, punctual, conscientious, patient, dependable, enthusiastic, and self-motivated
Previous working experience in a technology Helpdesk or call center setting
Ability to provide first level of support to users requesting help with university software, hardware, telephones, printers
Must be familiar with Microsoft products including operating systems and Office products
Preferred
Experience with Mac OS, IOS and Android is preferred
Experience with medical or clinical environment and applications preferred
Vocational/Technical
Healthcare, Academic experience preferred
Company
Oklahoma State University
Oklahoma State University is a modern land-grant university that prepares students for success. OSU is America’s Brightest Orange.
1001-5000 employees
H1B Sponsorship
Oklahoma State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (63)
2023 (83)
2022 (68)
2021 (60)
2020 (70)
Funding
Current Stage
Late StageTotal Funding
$261.63MKey Investors
State of OklahomaU.S. Department of AgricultureU.S. Environmental Protection Agency
2025-05-29Grant· $250M
2024-12-10Grant· $0.09M
2024-07-17Grant· $10M
Leadership Team
William Paiva
Executive Director & Founder | Center for Health Systems Innovation (CHSI)
Recent News
The Journal Record
2025-11-11
The Journal Record
2025-11-08
The Journal Record
2025-11-01
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