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Duck Creek Payments · 3 weeks ago

Vice President, Professional Services - P/C Insurance

Columbia, SC

Full-time

Hybrid

Director/Executive

15+ years exp

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. The Vice President, Professional Services, is responsible for leading teams to deliver projects for customers, overseeing people management, and collaborating with sales to drive successful outcomes.

Developer ToolsEnterprise SoftwareFinTechInformation TechnologySaaS

Growth Opportunities

Responsibilities

Provides leadership and direction to direct reports and their subordinates within the Professional Services practice and builds and leads a culture of accountability to meet business objectives and goals

Oversees the overall people management with responsibilities including, but not limited to, staffing, the management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommends pay actions

Develops staff members through coaching that retains top talent

Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers

Generate additional Professional Services revenue at existing customers

Build and maintain customer relationships

Meet regularly with customer executives, customer project leaders, and Duck Creek partners with a focus on driving successful outcomes for the customer and Duck Creek

Monitor project progress for on-time, on-budget delivery of projects across assigned portfolio of accounts

Work collaboratively with Engagement Leads at assigned accounts to monitor project progress for on-time and on-budget delivery of projects

Partner and collaborate across the Duck Creek organization to address cross-functional issues

Develops and contributes to the overall Professional Services’ Strategy and Vision

Contributes intellectual property to the Professional Services practice

Create an environment that rewards the behaviors that best serve customers

Performs other related duties and activities as required

Qualification

Leadership in Professional ServicesP&C Insurance KnowledgeSaaS ImplementationsCustomer Relationship ManagementProject ManagementTeam BuildingAnalytical SkillsCommunication Skills

Required

Bachelor's degree required

Minimum of 15 years of professional experience

Experience in successfully leading projects and programs to on-time, on-schedule and within budget

Experience leading a portfolio of work >= $25M USD annually

Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance

Superior leadership, communication and interpersonal skills

Entrepreneurial orientation with a bias for action

Strategically minded, with ability to identify areas for business improvement and growth

Proven track record of consistently delivering high-impact results to meet customers' needs

Demonstrated experience managing multiple customers simultaneously

Strong experience in customer expectations management and scope management

Exceptional organizational skills

Team-building skills with technical and non-technical staff

Demonstrated experience working both independently and in a team-oriented, collaborative environment

Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Travel: 50%

Work Authorization: Must be legally authorized to work in the country of the job location