First National Bank GH · 1 month ago
Bilingual Customer Care Sr. Specialist Retail $21/HR + 10% Lang Differential
Work at Home - Nebraska
Full-time
Hybrid
Mid, Senior Level
$21/hr - $23.10/hr
1+ years expFirst National Bank of Omaha is committed to employee success and is looking for a Bilingual Customer Care Senior Specialist. This role involves being the first point-of-contact for customers, assisting with inquiries, managing accounts, and resolving issues to ensure a superior customer experience.
BankingFinancial Services
No H1B
Responsibilities
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems
Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts
Customer Verification: Verify customer identity to ensure security and privacy of account information
Service Requests: Process service requests like account openings, closures, and changes to account details
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction
Documentation: Maintain accurate and detailed records of customer interactions and transactions
Qualification
Required
Bilingual in English and Spanish (required)
Have obtained a high school diploma or GED as required
Have a quiet workspace with minimal distractions for remote work
Maintain a fast and reliable internet connection for remote work
Candidates must possess unrestricted work authorization and not require future sponsorship
Preferred
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues
Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus)
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
First National Bank GH
First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
British International Investment
2025-12-09Debt Financing· $20M
Leadership Team
Joel Ainsah-Mensah
Head of Credit
Recent News
Business Ghana
2025-12-13
Business Ghana
2025-10-31
Company data provided by crunchbase