Apply on Employer Site

Farmers Insurance · 1 day ago

Specialty Sales Supervisor

Grand Rapids, MI

Full-time

Hybrid

Mid, Senior Level

Farmers Insurance is committed to delivering peace of mind to customers through protection and advice. The Specialty Sales Supervisor role involves supervising a team to enhance customer experience, ensuring compliance with guidelines, and driving team performance.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries

Focuses on risk acceptability guidelines and favorable profitable business results

Leads assigned team members to maximize team performance and company results

Effectively communicate company strategies related to products and philosophies to team members and monitors team’s understanding

Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance

Inspires, develops and mentors assigned team members, and employees in other units as requested

Monitors all aspects of team performance, including but not limited to, customer experience, work product quality, efficiency, and compliance with established company and regulatory guidelines

Creates and implements plans to constantly improve team performance and develop individual team member skill sets

Accountable for ensuring team members meet individual and team performance goals

Responsible for regularly communicating individual performance to each team member and providing team performance information to assigned Manager or Director

Interacts with and responds to customer inquiries as requested

Partners with other leaders (within and across sites) to develop, pilot and execute improvements (example, process, quality, defect reduction, lead special projects)

Maintains thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements

Continues to build personal skill set by participating in in-house or outside insurance/industry-related courses/seminars as deemed necessary to expand product/system/process knowledge

Understands, supports, and advocates organization’s overall strategy

Models, promotes and advocates Farmers core values

Performs other duties as assigned

Qualification

Sales leadershipCoachingTeam performance managementCustomer experienceProcess improvementCommunicationTeamworkLeadership

Required

High School Diploma or equivalent required

Sales leadership experience along with a proven ability to drive results through coaching and leadership

Preferred

Bachelor's degree preferred

Benefits

Bonus Opportunity (based on Company and Individual Performance)

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (105)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)