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Kemper · 1 day ago

Director, Financial Operations

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

$132K/yr - $209K/yr

10+ years exp

Kemper is a financial services company seeking a Director of Financial Operations to lead various financial activities including Accounts Payable, Billing, and Payroll. The role involves developing strategies, improving operational efficiencies, and ensuring compliance with regulatory requirements while partnering with stakeholders across the organization.

ConsumerFinancial ServicesInsurance

Responsibilities

Refine, devise, and implement scalable processes and standards to ensure a positive customer experience, a controlled operating environment, and internal efficiency

Proactively discover inefficiencies in workstreams and process flows and find ways to improve, while not being scared of thinking outside of the box and to challenge the current status quo

Understand the team’s key metrics and KPIs, how to advance initiatives that ultimately support these objectives, while balancing these with the needs of the customer

Provide input and advice as a subject matter expert across several topics including payment processing methods, NACHA Operating rules and Debit Card processing

Help operational teams with the analysis of incidents, and with the implementation of workarounds, formulate solutions to mitigate risks and minimize the impact for our stakeholders, internal and external

Ensure that all processes and procedures are compliant with various accounting and regulatory requirements and are well documented / implemented across the organization

Identify and communicate the impacts of regulatory changes or market practices with the support of the segments and compliance department stakeholders

Administrator for the Corporate Credit Card program, Travel & Expense Policy, and Expense Reimbursement processes

Manage the integration of Disbursement Service-related activities for acquired companies, as needed

Manage external vendor relationships, as necessary

Loading, Coding and Settlement: Non-trade vendor disbursements (checks and ACH); Agent Commissions (multiple workstreams); claim check reissues; abandoned property payments for claimed activity; abandoned property escheatment payment to States

Treasury Operations: Research and clear positive pay exceptions and reconciliations; manual uploads of positive pays; process bank returns

Claims Operations: Process stop payments, voids and reissues requests made through Kemper Claim Center

Agent Activity: Process commission payments, chargebacks, and exceptions

Qualification

AccountingFinanceDisbursements best practicesPayroll best practicesAccounts payable best practicesEscheatment regulationsWorkday FinanceStakeholder influenceConsumer empathyStrategic thinkingTeam managementPresentation skills