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Alida · 2 days ago

Associate Qualitative Research Coordinator

United States

Full-time

Remote

Entry Level

$0/yr - $60K/yr

1+ years exp

Alida is a rapidly growing Canadian SaaS company that specializes in community-centered research platforms. The Associate Qualitative Research Coordinator will manage and oversee online qualitative research projects, ensuring timely and accurate delivery while maintaining client relationships.

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Responsibilities

Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment

Liaise with external partners and internal teams to ensure timely project completion

Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met

Respond to shifts in project scope and effectively manage client expectations

Identify and escalate risks where needed

Complete internal documentation processes to ensure accurate resource planning and financial reporting

Provide superior service that delights our customers

Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports

Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms

Deploy screeners and monitor recruitment

Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups)

Troubleshoot logic and programming issues

Follow QA processes to ensure a quality product is delivered

Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication

Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates

Navigate client requirements while maintaining project scope, budget, and timeline integrity

Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables

Qualification

Qualitative ResearchClient ManagementProject ManagementSaaS PlatformsTime ManagementTechnology AptitudeOrganizational SkillsProblem-SolvingAttention to DetailWritten CommunicationVerbal CommunicationTeamwork

Required

College Diploma, Bachelor's or above educational degree with a focus in Business, Marketing, Market Research, or Communications

Combined 1+ years relevant experience through internships, co-ops, academic projects, self-directed initiatives/projects or other types of work experience preferably within the software or market research industry

Proven ability to work in a demanding and fast paced environment

Excellent time management, organizational, and problem-solving skills

Attention to detail

Excellent written and verbal communication

Ability to work in a team environment as well as independently

Strong aptitude for technology and ability/desire to learn new software

Preferred

Prior experience in managing vendors, qualitative or UX research operations, global research experience, project management, or online survey programming a plus, but not a requirement