Stanford Health Care · 1 month ago
Program Manager (Family Caregiver Program) 2 Year Fixed Term/Benefit Eligible
Palo Alto, CA
Full-time
Hybrid
Entry, Mid Level
$66.52/hr - $88.14/hr
2+ years expStanford Health Care is a leading academic medical center that champions patient safety, innovation, and research excellence. The Program Manager will support the Family Caregiver Support Program by managing day-to-day operations, collaborating with clinical teams, and developing caregiver resources to enhance the caregiver experience.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care
Responsibilities
Support the Family Caregiver Support Program within the Office of Patient Experience by working in partnership with the Director and key stakeholders and program staff to lead day-to-day program operations, managing systemwide caregiver initiatives, and partnering closely with clinical teams to strengthen the caregiver experience
Define project scope, goals, and deliverables that support Patient Experience and SHC priorities
Collaborate with Health Library team, health educators, and clinical partners, to develop caregiver resources, onboarding materials, navigation tools, and education pathways
Manage workflows for caregiver identification, caregiver readiness, bereavement resources, and transitions-of-care support
Support the development and maintenance of evaluation metrics, dashboards, and reporting
Provides program leadership for assigned functional and cross-functional program improvement efforts
Manages, assesses, and documents program improvement efforts and scope using standard A3 template
Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders
Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations
Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate
In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed
Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials
Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies
Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program
Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups
Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues
In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics
Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts
Manages program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects
Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team
Coaches and mentor’s department staff through change processes and cycles of continuous improvement
Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows
Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines
Specifically for Facilities Services employees: This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary
Qualification
Required
Bachelor's degree in work-related discipline/field from an accredited college or university
Two (2) to three (3) years of progressively responsible and directly related work experience
Demonstrated ability to act as a thought leader and operational expert for assigned areas
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising
Demonstrated experience developing effective written communications, reports and summaries
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
Ability to influence others
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
Knowledge of Lean, Just-in-Time (JIT), Six Sigma and/or Agile/Scrum techniques
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook
Knowledge of principles of business and management strategic planning, leadership development, and education techniques
Preferred
RN or MSW preferred but not required
Prior experience working directly with patients, families, or caregivers in healthcare settings preferred
PMP - Project Mgmt Professional preferred
Benefits
Paid time off
Parental leave
403(b) matching
Tuition reimbursement
Health and dental coverage
Paid holidays
Disability benefits
Pet insurance
Company
Stanford Health Care
Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.
10001+ employees
H1B Sponsorship
Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (102)
2024 (74)
2023 (82)
2022 (55)
2021 (54)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
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VP Software Design & Development
Jay Shah
Chief of Staff
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