Pilot Property Management, Inc. · 3 weeks ago
Community Association Manager - New Project Development
Ontario, CA
Contract
Hybrid
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expKeystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, seeking an experienced Community Association Manager for their New Project Development team. The role involves overseeing new communities, managing special projects, and ensuring client satisfaction by maintaining strong relationships with developers and homeowners.
AccountingProperty ManagementRental PropertyResidential
Responsibilities
Partners with the association Developer Client, Board of Directors, and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board and new owner expectations are met, and assists with prompt response and resolution to questions/problems
Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives
Maintains knowledge and understanding of the contract between the association, vendors, and Keystone. Ensures all contractual obligations are being met with the associations managed. Monitors vendor contracts regularly. Ensures monthly vendor meetings take place for successful vendor management of each community
Provides information and resources to the New Development Developer/Homeowner Liaison necessary for providing an outstanding customer experience
Conducts on-site inspections as required. Identifies deficiencies and provides recommendations and action plans to improve the property. Processes and manages violations and work orders regularly
Manages and assists in special projects. Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintains open communication and provides timely action updates in CINC for the Board and to residents as required
Attends kick-off meetings for new development properties and prepares governing documents for the Developer Client on the deadline provided
Coordinates with the New Development Developer/Homeowner Liaison to schedule turnover walks/inspections and oversees turnovers through to completion
Prepares Request for Proposal for bid solicitation and prepares/provides bid comparison analysis and Organizational Resolutions
Updates association communications and ensures current information is displayed on the association bulletin boards, website, and/or portal. Prepares association newsletter and/or other communication with owners and residents as required. Prepares board packets and mail-outs electronically
Maintains accurate records, files, and communications pertinent to the Association and Keystone
Manages internal special projects as assigned. Assist with the training and development of less experienced staff
Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintains open communication and provides updates to the Board and residents as required
Manage all operations for a portfolio of community associations
Provides leadership and consultation with our clients on best practices regarding the management and oversight of their community
Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings
Creates budgets and manages financials
Complies with company policies and procedures
Partners with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives
Provides exceptional support to meet or exceed expectations of a high-volume, high-demand, and tailored services as needed for clientele with complex operations and/or a variety of high-end amenities
Maintains strong knowledge of industry trends
Participates in emergency phone and in-house coverage schedule
Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings
Practices and adheres to Keystone’s Core Values, Mission, and Vision
Performs additional job duties as required by the supervisor
Qualification
Required
Must have a valid Driver's License and maintain a clean MVR
Must have reliable transportation and the ability to drive to and from communities
Demonstrate effective oral and written communication and listening skills
Excellent interpersonal and relationship-building skills
Exhibit professionalism and calm demeanor
Demonstrated problem solving abilities
Comprehensive industry knowledge
Must be able to attend and participate in night meetings
Verifiable references
Able to pass a background check
High School Diploma or GED required
CMCA designation required
2 to 4 years working in a Community Association Management role
Preferred
Bachelor's Degree preferred
Benefits
Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Company
Pilot Property Management, Inc.
The company was formed in 1998 and is located in Encinitas. Pilot Property Management, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase