Highgate · 4 weeks ago
Homewood Suites Arlington - PM Shift - Front Office Supervisor
Arlington, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Front Office Supervisor is responsible for assisting the General Manager and Assistant Manager in providing attentive and efficient service to guests while maximizing room revenue and occupancy.
Hospitality
Responsibilities
Ensure the Front Office team has all shift coverage including call outs
Will be required to work a minimum of 3 PM shifts weekly
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests
Review Front Office log and Trace File daily
Fully comprehend and operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Be aware of all rates, packages, and promotions currently underway as listed in the Red Book
Be familiar with all in-house groups
Be aware of all closed out and restricted dates
Follow and enforce all Highgate Hotel hotel credit policies
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed
Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel
Ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log)
Have knowledge of and assist in all emergency procedures as required
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
Responsible for issued house bank
Be able to perform all duties of Guest Services Agent
Run room status reports in a timely manner and relay necessary information to affected departments and individuals
Monitor key control to maintain hotel security
Ensure the maximization of room revenue through Rooms Merchandising
Answer all guest inquiries in a timely and professional nature
Be involved in departmental meeting, planning and execution
Help maintain productivity levels at or above budgeted standards
Assist in training and cross training of new hires and current employees on a regular basis
Qualification
Required
High School diploma or equivalent required
At least 2 to 3 years of progressive experience in a hotel or a related field required
Must have a valid driver's license for the applicable state
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Preferred
College course work in related field helpful
Previous supervisory responsibility preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase