Bilingual Customer Service Representative - February 2026 New Hire Class jobs in United States
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PrePass ยท 1 month ago

Bilingual Customer Service Representative - February 2026 New Hire Class

positionWest Valley City, Utah, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $21/hr

PrePass is seeking full-time Bilingual Call Center Representatives (Spanish/English) for their New Hire Class starting February 2nd, 2026. This role involves providing exceptional customer service, handling inbound calls, and resolving inquiries in both Spanish and English within a collaborative team environment.

Non ProfitPublic Safety

Responsibilities

Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries
Document all customer interactions in our CRM system
Identify and address customers' needs to achieve satisfaction
Communicate professionally and accurately with customers in both Spanish and English
Build strong relationships with customers through open and interactive communication
Collaborate with team members via Microsoft Teams for support and camaraderie
Reference online manuals and resources to resolve customer questions effectively

Qualification

Bilingual (Spanish/English)Customer serviceCRM systemMicrosoft TeamsCommunication skills

Required

Bilingual in Spanish and English
Ability to provide exceptional customer service
Experience handling inbound calls
Ability to document customer interactions in a CRM system
Strong communication skills in both Spanish and English
Ability to build strong relationships with customers
Ability to collaborate with team members via Microsoft Teams
Ability to reference online manuals and resources to resolve customer questions

Benefits

Bilingual Bonus: Earn additional pay for Spanish/English proficiency each pay period
Generous incentive opportunities after training completion

Company

PrePass

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PrePass is a non-profit public/private partnership dedicated to advancing the safety & efficiency of the commercial transportation industry.
dateFounded in 1993
location
Azusa, California, USA
people-size201-500 employees
web-link
https://www.prepass.com

Funding

Current Stage
Growth Stage

Leadership Team

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Clayborne Beers
Chief Operating Officer
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Brennen Carson
Chief Revenue Officer (CRO)
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Recent News

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2025-12-10
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2025-09-04
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2025-07-16
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