Intuitive · 2 days ago
ServiceNow Technical Lead
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $216K/yr
12+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care. They are seeking a highly experienced ServiceNow Developer - Technical Lead to design, develop, and optimize end-to-end solutions on the ServiceNow platform while leading and mentoring developers and ensuring high-quality delivery.
Health CareManufacturingMedical Device
Responsibilities
Architect, design, and implement scalable ServiceNow solutions aligned with business requirements and platform best practices
Lead development lifecycle end-to-end, including requirements gathering, solution design, configuration, customization, and deployment
Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting
Integrate ServiceNow with enterprise systems (e.g., Workday, ERP, HRIS, project tools) using REST/SOAP APIs, MID Server, JDBC, and other technologies
Ensure platform performance, security, compliance, and governance, including monitoring health and usage
Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, HRSD, and other modules
Provide technical leadership and mentorship to developers; conduct code reviews and enforce coding standards and architectural guidelines
Troubleshoot and resolve platform issues, perform performance tuning, and support capacity planning
Maintain data quality and integrations, including data loads, transformations, and maintenance across connected systems
Participate in Agile development, analyzing requirements and user stories to deliver high-quality, iterative enhancements
Create technical documentation, requirements definitions, specifications, and provide stakeholder training as needed
Support governance and change processes, including demos, CCB presentations, and release planning
Stay current with ServiceNow releases and recommend enhancements to maximize platform capability
Qualification
Required
12+ years of ServiceNow development and architecture experience, including leading end-to-end solution design and mentoring developers
Deep expertise across major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) and building scoped/custom applications
Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting
Expert experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks
Proven track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance
Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration
Experience in ServiceNow Scoped Applications and Custom App Development
Strong understanding of upgrade strategies, security models, access controls, and compliance requirements
Experience applying AI or automation to workflows, insights, or decision-making, with ability to evaluate emerging platform capabilities
Skilled in Agile/Scrum and Dev Sec Ops practices with excellent problem-solving, communication, and stakeholder management
ServiceNow certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required
Bachelor's degree required
Preferred
Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus
Nice to have CIS (ITSM/ITOM/HRSD/SPM), Advanced Admin, or Architect certifications preferred
Master's degree preferred
Benefits
Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Craig Child
Sr. Vice President, Human Resources
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase