S&T Bank · 1 month ago
Head Teller Supervisor
New Cumberland
Full-time
Onsite
Entry, Mid Level
$20/hr - $38.76/hr
2+ years expS&T Bank is a financial institution seeking a Head Teller Supervisor to enhance customer service operations. The role involves supervising staff, ensuring efficient customer service activities, and maintaining operational excellence in the branch.
BankingFinancial ServicesWealth Management
Responsibilities
Proves competencies and operational excellence mindset in bank operations by: Establishment of accuracy and balancing skills with maintaining a balancing rate of 85%
Assists in the supervisory responsibility for the efficient and effective operation of the branch customer service function by performing the following duties: Completes Bank’s leadership (STELLAR) program as assigned by branch leadership in partnership with Employee Services Training and Development
Completes Leadership trainings as scheduled
Supervises staff in collaboration with the Branch Manager
Oversees training, onboarding and mentoring new Teller’s
Provides technical and operational assistance to Teller’s
Provides oversight to properly execute operational policies/procedures for the front line
Demonstrates knowledge and successfully execute the consumer bank service standards and offers each customer exceptional customer service as outlined in the branch playbook and customer insight surveys
Assumes responsibility for the efficient and effective operation of customer service activities by: Establishing schedules and ensuring that required operating policies and procedures are implemented and followed
Coaching frontline sales team members regarding the use of computer systems, S&T service standards, and knowledge of S&T policies and procedures to protect customers and the bank from fraud and to successfully operate a customer service window
Allocating branch tasks and assisting in training personnel
Handling difficult problems and unusual tasks in a manner consistent with the bank's policies
Having satisfactory annual Operation Assessment Review (OAR)
Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers
Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker
Maintains a positive relationship with bank customers and seeks to contribute to branch sales goals by consistently recommending S&T products and services
Ensures daily office settlement of all applicable retail operations, processes, and functions
Assists customer service representatives with proof and reconcilement problems
Oversees maintenance of vault cash levels, coin and currency shipments, and related responsibilities
Oversees branch reporting requirements, such as monthly tracking sheets and logs
Operates a customer service window most of the time
Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization
Performs additional duties as required
Qualification
Required
Requires a high school diploma or equivalent, plus specialized training or a two-year degree
Two to five years of general business experience
Successful completion of the retail training program required
Must be flexible around branch hours
Establishment of accuracy and balancing skills with maintaining a balancing rate of 85%
Demonstrates knowledge and successfully execute the consumer bank service standards
Establishing schedules and ensuring that required operating policies and procedures are implemented and followed
Coaching frontline sales team members regarding the use of computer systems, S&T service standards, and knowledge of S&T policies and procedures
Handling difficult problems and unusual tasks in a manner consistent with the bank's policies
Maintains a good working relationship with bank employees in other departments
Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player
Preferred
One to two years of supervisory experience preferred
Company
S&T Bank
S&T Bank was founded in 1902 as “Savings & Trust Company of Indiana” with a single location in Indiana, Pennsylvania.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-04-24IPO
Leadership Team
Chris McComish
Chief Executive Officer
Bill Kametz
Executive Vice President, Deputy Chief Credit Officer
Recent News
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