Arcadis · 1 day ago
Senior Support Analyst
Boca Raton, FL
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $107K/yr
6+ years expArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. They are seeking a Senior Support Analyst to join their Digital Intelligence team, focusing on advanced IT solutions for Intelligent Transportation Systems (ITS) and providing support for infrastructure deployments and software integration.
Civil EngineeringConsultingWater
Responsibilities
Provide advanced end-to-end IT systems and application support for external customers in private and public sectors
Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components
Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications
Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM)
Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization
Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting
Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration
Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025)
Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation
Collaborate with cross-functional teams to design and implement scalable infrastructure solutions
Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing
Participate in on-call rotation and provide after-hours support as needed
Provide mentorship to other support members
Occasional overnight travel (up to 20%)
Qualification
Required
Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent
6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms
Expert-level experience with Windows Server OS lifecycle management
Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM)
Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning
Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting
Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux)
Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems
Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects
Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage)
Experience in performing recurring maintenance physical IT hardware (servers, switches, storage)
Willingness to participate in on-call and after-hours support schedules
Benefits
Medical
Dental
Vision
EAP
401K
STD
LTD
AD&D
Life insurance
Paid parental leave
Reward & recognition program
Optional benefits including wellbeing benefits
Adoption assistance
Tuition reimbursement
Nine paid holidays
15 days PTO that accrue per year
Company
Arcadis
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
10001+ employees
H1B Sponsorship
Arcadis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (69)
2023 (69)
2022 (69)
2021 (72)
2020 (103)
Funding
Current Stage
Public CompanyTotal Funding
$0.03M2017-06-01Grant· $0.03M
1995-10-06IPO
Leadership Team
Alan Brookes
Chief Executive Officer
Neil McArthur
Chief Executive Officer
Recent News
2025-12-30
2025-12-25
Company data provided by crunchbase