JPMorganChase · 3 weeks ago
Relationship Account Manager-Healthcare, Higher Education and Non-Profit - Vice President
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
7+ years expJPMorganChase is a leading financial services firm, and they are seeking a Relationship Account Manager focused on Healthcare, Higher Education, and Non-Profit sectors. This role serves as a key liaison for Commercial Bank clients, requiring strong project management, leadership, and communication skills to enhance client experiences and drive satisfaction.
Asset ManagementBankingFinancial Services
Responsibilities
Ability to partner across functional roles, primarily including Banking, Treasury, Credit and Service
Superior leadership abilities and strategic thinking
Strong project management capabilities
Keen understanding and ability to navigate internal processes and systems
Proven stakeholder management, relationship building, and team development skills
Exceptional client focus
Excellent verbal and written communication skills
Experience translating client strategic direction into team vision and deliverables
Demonstrated executive presentation and planning skills
Ability to effectively prioritize and execute tasks in time-sensitive situations
Accustomed to leading through change and influencing colleagues to work together effectively
Contribute to strategic client reviews and long term planning
Manage/resolve client escalations and issues
Coordination and project management of product implementations and service related needs
Assist in relationship review documents, visualizations from data sets and mutually agreed upon performance report cards with product
Maintain ongoing relationship management routines
Manage messages and promote understanding of client perceived value
Drive increased client satisfaction
Create and manage planning for projects such as migrations, year-end pricing changes, etc
Manage project meetings for large client implementations
Work with Risk partners for certain elements of risk management including reputational risk
Help coordinate and facilitate RFPs responses
Lead cross-functional client projects
Operational and functional knowledge of credit products to be able to address and resolve set-up, invoice and billing issues
Problem solving of billing and collections issues
Manage Client change request process: Present requests to Product/Market to review JPMC costs, margin and obtain approval to submit costs estimates to client
Partner with Operations and Service team to find solutions for non-BAU client request
Partner with Ops to support the client for all on-site visits for peak, client User Acceptance Test, site visits, etc
Partner with Banking and Sales on growth opportunities
Assist with contract negotiations including pricing, performance agreements, business continuity, etc
Qualification
Required
Bachelor's degree
7 years prior work experience in Business Operations / Client Services / Sales Support
Ability to assess & calibrate with multiple partners on project deliverables under time sensitive deadlines
Established program management skills with experience in complex projects and expertise in project management discipline, tools & techniques
Experience collaborating in a team environment with accountability for results – must be skilled in developing strategies as well as executing tactics in a hands-on environment
Demonstrated ability to work across a virtual and/or geographically dispersed team
Proven client interaction skills to calibrate & manage client expectations
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to drive results
Preferred
Proficiency in managing client problem resolution and delivering solutions; ability to mobilize internal resources to move quickly to resolve issues
Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation
Experience with Treasury Services products and implementation processes
Working knowledge of Microsoft Office suite of products such as Project, Power-point and Excel
Ability and willingness to travel at times to meet with clients and be present at operational sites (e.g. Lockbox)
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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