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Church Mutual Insurance Company, S.I. · 5 days ago

Claims Manager, Casualty - Fully Remote

United States

Full-time

Remote

Senior Level

5+ years exp

Church Mutual Insurance Company, S.I. is seeking a Claims Manager for their Casualty Large Loss group. The role involves managing a specialized team of claims professionals, overseeing claims processes, and ensuring compliance with company policies while driving performance and risk management.

AssociationGovernmentNon Profit

Responsibilities

Manage and provide strategic leadership to a claims team in accordance with company claim policies, practices, and procedures within delegated authority levels

This includes direct oversight and development of a specialized team of claims professionals handling General Liability, Professional Liability, Employment Practices Liability, and Directors, Officers and Trustees claims within our Casualty Large Loss group

Drive performance and claim outcomes by guiding claims management practices that align with operational goals and broader business objectives

Proactively identify and assess areas of potential business risk, and resolve complex complaints and disputes related to claim resolution

Oversee the operational budget and ensure effective expense control

Lead staffing strategies, including hiring, retention, and productivity management across the line of business

Supervisor responsibilities include workforce planning, training and development, and performance management to build a high performing, engaged team

Manage the claim activity and workflow for multiple claims units to maintain the highest professional customer service and technical standards and to ensure work is produced in a timely fashion and that all deadlines are met

Oversee the timely settlement of claims and acceptable closing ratios for the line of business

Mediate complaints and disputes regarding claim resolution

Develop, recommend, and manage the operating budget for the claims units in meeting the overall goals and objectives of the Claims Department

Ensure each unit is meeting the expectations as defined through the unit's best practice guidelines and in compliance with all applicable legal and regulatory requirements

Provide oversight on expense control in accordance with the unit's policies, practices, and procedures

Manage and keep current on all claims processes, procedures, and changes in accordance with company guidelines

Maintain override capability, authorize settlements up to designated authority limits, and submit recommendations to designated officials for those claims in excess of authority level

Oversee claims staffing models, hiring and retention, and productivity numbers to ensure they are in compliance with company standards

Identify areas of potential business risk and communicate these to the VP - Claims including, but not limited to, the following:

Claims with amounts in excess of authority

Punitive damage claims or alleged punitive damage claims

Errors and omissions claims

Written customer complaints and any oral complaint not resolved or which you do not feel confident in handling

All complaints filed with state insurance departments

Claims involving bad faith or threats of bad faith or where you feel there is a potential claim for bad faith

Directors, officers and trustees liability claims (Casualty, Subrogation.)

Extra contractual claims or claims for damages that reach or exceed limits of liability

Denial of defense of our insureds

Present claims committee transactions for approval or reporting as needed

Travel as required for mediations, seminars, settlement conferences, etc

Supervisor/manager responsibilities may include all of the following:

Staffing needs, to include interviewing and onboarding for new employees

Training and development, as well as coaching and motivation, for staff

Performance management, goal setting, employee engagement, and salary administration

Work force management to include: unit equipment, software, and space needs, approving time off and overtime usage, and budget recommendations

Qualification

Commercial lines claims experienceSupervisory experienceCPCU designationMultijurisdictional legal principlesMicrosoft Office toolsLeadership skillsStrategic thinkingCritical thinkingCustomer service focusTeam-building skillsProblem-solving skillsCollaboration skillsAdaptability