Apply on Employer Site

Rails · 3 weeks ago

Wholesale Customer Service Representative

Los Angeles, CA

Full-time

Hybrid

Entry Level

1+ years exp

Rails is a clothing brand that has grown from a small label into a full collection of apparel sold internationally. They are seeking a Wholesale Customer Service Representative who can consistently deliver excellent customer service to boutique clients and creatively solve customer issues.

E-CommerceFashionRetail

Hiring Manager

Nicholas Oberg

Responsibilities

Managing customer inquiries, primarily from RAILS’ boutique clients

Contacting domestic accounts for shipping approvals, order statuses, and adjustments

Tracking inventory for OTS orders and allocating inventory to accounts

Building and maintaining strong relationships with RAILS’ wholesale accounts and account executives

Consistently providing excellent customer service

Troubleshooting and resolving problems in a timely manner

Reviewing return and exchange requests

Working cross functionally with other departments across the organization as needed to resolve client issues

Additional responsibilities as required

Qualification

Customer serviceApparel industry experienceNetSuiteMicrosoft OfficeGoogle SuiteExcelVerbal communicationWritten communicationPositive attitudeCreative thinkingOrganizational skills

Required

Minimum 1 year of experience providing customer service, primarily for wholesale customers

Apparel industry experience

Excellent verbal and written communication skills – must be able to maintain consistent and organized communication with customers and sales staff

Strong computer skills – intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats

Customer centric with positive attitude at all times

Independent and driven for personal and professional success

Ability to work successfully in both a group setting and independently

Creative thinker who is organized and efficient