GE Aerospace · 1 day ago
Lead Customer Diagnostics Engineer
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $149K/yr
3+ years expGE Aerospace is seeking a Lead Customer Diagnostics Engineer to provide engine health monitoring services and develop prognostic analytics for their customers. The role involves assisting airline customers with technical support, training, and improving diagnostic capabilities to enhance customer satisfaction.
AerospaceCommercialManufacturing
Responsibilities
Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams
Provide effective training to airline/operator customers to improve their utilization of the self-service diagnostic tools
Identify product failure trends and assist in identifying probable root causes
Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics
Develop, improve and execute processes using LEAN methodologies
Provide front-line technical response to airline/operator customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer
Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
Interpret aircraft and engine manuals and service bulletins
Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image
Distribute information on customer issues so that all members of the customer support team share common understanding and objectives
Build/Maintain key airline/operator customer relationship owner as Lead Customer Diagnostics Engineer for the Biz Jet fleets
Develops and maintains analytic in support of the Passport 20, Honda Jet, CT7 product lines working with GE Aerospace engineering and field service teams
Leads connection with product line leaders and work joint projects across multiple global site locations to improve GE Aerospace diagnostic service
Continue to develop and expand GE Aerospace diagnostic service in the small fleet size operator market
Qualification
Required
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience)
Minimum of 3 years experience in the Engineering/Technology & Fleet Management
Preferred
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Benefits
Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to a Health Coach from GE Aerospace
Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services
GE Aerospace Retirement Savings Plan
401(k) savings plan with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness
Company
GE Aerospace
GE Aerospace is a provider of jet and turboprop engines, as well as integrated systems.
10001+ employees
H1B Sponsorship
GE Aerospace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (46)
2023 (70)
2022 (63)
2021 (49)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
$2.01BKey Investors
JobsOhioUS Department of EnergyAir Force Research Laboratory
2025-07-22Post Ipo Debt· $2B
2025-01-10Grant· $9M
2024-04-02IPO
Leadership Team
Amy Gowder
President and CEO Defense and Systems
H. Lawrence Culp
Chairman & CEO, GE Aerospace
Recent News
2026-01-07
2026-01-06
2026-01-06
Company data provided by crunchbase