Student Success Team Lead jobs in United States
cer-icon
Apply on Employer Site
company-logo

Campus · 2 weeks ago

Student Success Team Lead

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$72K/yr - $82K/yr
date4+ years exp

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. The Student Success Team Lead will guide a team of success coaches to improve student outcomes through effective coaching and data-driven strategies, ensuring meaningful relationships with students while meeting performance goals like retention and engagement.

EdTechEducationHigher Education
check
Culture & ValuesbadNo H1Bnote

Responsibilities

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices

Qualification

CoachingData-driven mindsetLeadership experienceMentoringCommunication skillsInterpersonal skillsCustomer service experienceTeaching experienceStudent support experience

Required

4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
3+ years of leadership experience, with a proven ability to manage and develop teams
Strong communication and interpersonal skills to build relationships with both students and staff
A data-driven mindset with experience using metrics to track performance and guide decisions
A passion for coaching, mentoring, and helping others succeed

Preferred

Prior teaching experience or experience in the education sector or a mission-driven organization

Benefits

Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Remote work schedule - Austin, TX based
Flexible Time Away + paid holidays

Company

Campus

twittertwittertwitter
company-logo
Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors.
dateFounded in 2016
location
New York, New York, USA
people-size201-500 employees
web-link
http://campus.edu

Funding

Current Stage
Growth Stage
Total Funding
$101.6M
Key Investors
General CatalystFounders Fund
2025-03-20Series B· $46M
2024-04-23Series A· $23M
2023-05-01Series A· $29M

Leadership Team

leader-logo
Jerome Pesenti
CTO
linkedin

Recent News

Observer.com
8 Startups Sam Altman Invested in Outside OpenAI in 2025
2025-12-24
POCIT. Telling the stories and thoughts of the underrepresented in tech.
The POCIT Innovators Index 2025
2025-12-19
Crunchbase News
Edtech-Specific Startup Funding Stays Low
2025-11-21
Company data provided by crunchbase