Apply on Employer Site

KeyBank · 2 days ago

Senior Software Engineer

Brooklyn, OH

Full-time

Hybrid

Senior Level, Lead/Staff

$68K/yr - $103K/yr

8+ years exp

KeyBank is seeking a highly skilled Senior Software Engineer with expertise in Google Dialogflow and conversational AI development to lead initiatives for their Contact Center solutions. The role involves designing and deploying voice and chat-based agents and mentoring junior engineers while ensuring compliance with security standards in the finance sector.

Banking

No H1B

Responsibilities

Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services

Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions

Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple channels

Collaborate with cross-functional teams to integrate conversational AI into enterprise workflows

Drive best practices in coding, testing, and deployment for cloud-native applications

Mentor junior engineers and provide technical leadership across projects

Ensure compliance with security and regulatory standards in the financial services domain

Qualification

Google DialogflowNode.jsGoogle Cloud PlatformMicroservices architectureVoice Bot developmentChatbot developmentCI/CD pipelinesAgile methodologiesProblem-solvingCommunicationLeadership