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EPAM Systems · 1 day ago

Head of Next-Generation Managed Services

United States

Full-time

Remote

Director/Executive

$170K/yr - $273K/yr

15+ years exp

EPAM Systems is a leading global provider of digital platform engineering and development services. As the Head of Next-Generation Managed Services, you will revolutionize service delivery by implementing AI-first strategies and leading multiple strategic client accounts, while designing future-ready service landscapes that leverage GenAI, AIOps, and intelligent automation.

AnalyticsArtificial Intelligence (AI)Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation

Design non-linear commercial models and implement GenAI programs to enhance team productivity

Lead delivery across multiple accounts

Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities

Architect comprehensive automation strategies spanning service management, event correlation, and application performance management

Design observability solutions for hybrid environments and implement AIOps strategies

Serve as a thought leader and trusted advisor to clients

Identify new service opportunities

Develop differentiated solutions leveraging emerging technologies

Build high-performing teams that deliver exceptional client satisfaction

Qualification

DevOps practicesSRE principlesAIOpsGenAIService DesignAutomation strategyBusiness developmentAdvanced observabilityDigital transformationMulti-vendor scenariosInnovative service modelsTeam leadershipCommunication skills

Required

15+ years of technology leadership experience with at least 10 years in managed services

Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy

Proven experience implementing AIOps, GenAI, and advanced observability platforms

Strong track record of business development, revenue growth, and team leadership

Demonstrated ability to develop innovative service models and drive digital transformation

Experience designing integrated operating models for multi-vendor scenarios

Master's degree in Computer Science, Engineering, or related field (or equivalent experience)

Exceptional communication skills with the ability to translate complex technical concepts for business audiences

History of successfully leading and scaling managed services operations with large teams

Benefits

Medical, Dental and Vision Insurance (Subsidized)

Health Savings Account

Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Short-Term and Long-Term Disability (Company Provided)

Life and AD&D Insurance (Company Provided)

Employee Assistance Program

Unlimited access to LinkedIn learning solutions

Matched 401(k) Retirement Savings Plan

Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)

Paid Holidays - nine (9) total per year

Legal Plan and Identity Theft Protection

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program