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Eurofins · 3 weeks ago

Project Manager - Eurofins Environment Testing Northern California, Air Toxics, Folsom, CA

Connecticut, United States

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Project Manager will coordinate and manage clients’ projects through all phases of laboratory operations, fostering client relationships and ensuring project requirements are met.

BiotechnologyGeneticsHealth CareLife SciencePharmaceutical

No H1B

Responsibilities

Review project in LIMS

Create and configure project

Add project notes (special reporting, invoicing instructions, etc.)

Review project documentation (permits, SOW, QAPP, purchase/task orders)

Upload all project documents to the central repository

Manage purchase orders, task orders, contracts, and change order requests

Verify that lab compound lists and limits meet project requirements

Add project-specific limits/lists to LIMS

Assign deliverables and delivery routes

Communicate project details to operations

Initiate project kickoff call with client and staff as needed

Engage workshare labs, service centers, or non-Eurofins ET locations

Work with operations to ensure adequate capacity

Provide updates to operations on upcoming work

Maintain familiarity with state and national program requirements

Create bottle orders

Schedule courier or field sampler when needed

Confirm subcontract labs are approved and properly set up as vendors (for new and existing work)

Initiate approval process for subcontract labs not on the approved list

Generate subcontract paperwork

Create requisitions in accounting software for subcontracting work

Verify lab certifications and limits meet project requirements

Confirm EDD format availability for new quotes; submit helpdesk ticket if a new format is required

Provide client support documents as needed (contact lists, bottle tables, preservation tables, etc.)

Communicates any issues to clients for duration of project

Manages incoming work for Rush and short hold samples

Reviews log-in

Resolves log-in issues with client

Informs client of any log-in issues

Sets samples to 'available' after review

Sends client sample receipt confirmation

Understand client-specific reporting requirements

Review job list daily and manage due dates

Notify clients of any expected delays prior to the due date

Confirm data anomalies with operations (e.g., filtered > dissolved, deviations from historicals)

Review reports and EDDs before submission

Confirm correct report format and EDD format

Issue final reports by client due dates

Issue final data packages

Complete state reporting forms and submissions

Prepare DMRs

Sets up delivery routes

Reviews final invoice before issuing to client

Generate credit/debit memos as needed

Submit credit/debit memos for approval and send approved versions to the client when applicable

Submit revised invoices when corrections are required

Follow up with clients to confirm accurate invoicing

Work with collections on A/R follow-up

Conduct regular reviews of A/R status

Work with CSM to communicate lab capabilities to the client

Submit new client review requests

Confirm sales assignments with the Business Development Manager and Account Executives

Receive new quote requests from clients

Review client contract requirements with CSM, Lab Director, and others

Review and submit purchase orders for approval

Follow up on client terms and credit limits

Conduct follow-up calls and client visits as needed

Submit client complaints and participate in corrective actions and follow-up

Communicate client issues/complaints to sales

Follow up on client requests, including technical support

Use internal resources to resolve client needs efficiently

Maintain familiarity with company capabilities and key contacts

Forward opportunities and leads to sales

Forecast upcoming work

Initiate QAPP review with operations, QA, and subcontract labs as needed

Request technical support from operations (special requests, method development, technical reviews)

Generate quotes and obtain approvals

Review client quote requests for capabilities, certifications, and scope

Confirm client contracts and pricing

Determine appropriate lab placement

Verify that lab certifications, compound lists, and limits meet project requirements

Prepare and submit quotes for approval

Send approved quotes to clients

Forecast and track quotes in LIMS

Provide QAPP/SOW information to clients as needed

Update project status in LIMS

Perform other duties as assigned by leadership

Qualification

Environmental Laboratory ExperienceClient Account ManagementPMP CertificationProject ManagementEPA Regulations KnowledgeTechnical ProficiencyClient Service ExcellenceCustomer Service OrientationInterpersonal SkillsEffective CommunicationProblem-SolvingTime ManagementOrganizational SkillsLeadershipAdaptability

Required

Bachelor's degree in Environmental Science, Chemistry, Engineering, or a related field

Minimum 3+ years of project management associate experience in an environmental laboratory, consulting, or related industry

Experience managing client accounts and delivering multi-phase analytical projects

Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Strong Interpersonal Skills: Builds positive relationships with clients, colleagues, and stakeholders at all levels, fostering trust and collaboration

Effective Communication: Clearly and confidently conveys information both verbally and in writing; tailors communication style to diverse audiences and situations

Problem-Solving & Critical Thinking: Proactively identifies challenges, analyzes root causes, and develops effective, practical solutions

Time Management: Demonstrates the ability to manage multiple projects simultaneously, prioritize tasks, and consistently meet deadlines and deliverables

Organizational Skills: Maintains accurate records, manages complex workflows, and ensures projects and documentation are handled efficiently and thoroughly

Client Service Excellence: Demonstrates a proven ability to deliver exceptional client experiences by anticipating needs, resolving issues promptly, and providing ongoing support

Leadership: Guides teams and cross-functional stakeholders toward common goals; inspires collaboration, accountability, and high performance

Technical Proficiency: Proficient with standard business and project management tools, including Microsoft Outlook, Word, Excel, PowerPoint, and Access

Multitasking & Prioritization: Efficiently handles competing priorities without compromising quality, accuracy, or deadlines

Adaptability & Flexibility: Adjusts quickly to evolving client needs, project scopes, and organizational priorities in a fast-paced environment

On-Time Delivery: Consistently meets or exceeds deadlines and client expectations by managing schedules, resources, and dependencies effectively

Client Focus: Demonstrates a strong desire to understand and meet customer needs. Actively listens, asks clarifying questions, and follows up during and after projects. Keeps clients informed of key decisions, seeks feedback, and adjusts services to enhance satisfaction and outcomes

Technical Understanding: Seeks and applies information from various sources to address client technical inquiries confidently and communicate project status accurately

Customer Service Orientation: Strives to exceed customer expectations and takes ownership of resolving issues. Provides prompt, thorough, and accurate information, informs clients of commitments and performance guarantees, and proposes appropriate solutions or services. Sets clear and professional boundaries when necessary