Modula USA · 1 week ago
Service Sales Specialist – NORTHEAST REGION
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expModula USA is the leading US manufacturer of vertical lift machines and automated storage systems. The Service Sales Specialist is responsible for driving service revenue growth by managing relationships with end users and dealers, promoting service agreements, and ensuring customer satisfaction.
LogisticsManufacturingSalesSupply Chain Management
Responsibilities
Develop and execute sales strategies to increase service revenue from both end users and dealers
Identify new opportunities for service agreements, spare parts sales, and preventive maintenance programs
Work closely with dealers to support their service sales efforts, ensuring alignment with company objectives
Act as the primary point of contact for end users regarding service offerings, contract renewals, and upselling opportunities
Establish and maintain strong relationships with key accounts, understanding their service needs and expectations
Conduct regular meetings with dealers to discuss performance, support needs, and training opportunities
Provide commercial support to end users and dealers to enhance customer satisfaction
Address customer concerns and ensure prompt resolution of service-related issues
Prepare and present service agreement proposals tailored to customer and dealer needs
Support on negotiating terms and pricing within company guidelines to secure long-term service contracts
Ensure accurate documentation and processing of service agreements, working closely with internal teams
Work closely with the Service and Technical Support teams to ensure seamless service experience for customers
Monitor market trends and competitor offers to identify opportunities for differentiation
Provide insights and recommendations to improve service sales strategies and pricing models
Gather customer feedback and collaborate with marketing to develop promotional campaigns for service products
Qualification
Required
A minimum of two (2) years of technical sales experience is required; experience in the VLM/ARS industries is a plus; a combination of education and experience can be considered
Minimum education of a high school diploma required; vocational school diploma or higher in related field is preferred; knowledge and understanding of costing, margin, markup, and profit preferred
Strong computer skills, including proficiency in current versions of MS Office is required, experience with SAP ERP a plus
Strong knowledge of service agreements, preventive maintenance, and aftermarket support strategies
Experience working with both direct customers and dealer networks
Excellent communication, negotiation, and relationship-building skills
Ability to work independently, manage multiple priorities, and drive results in a fast-paced environment
This role requires up to 80% travel, including customer site visits and dealer meetings within the assigned territory
Proximity to states within territory or a major airport preferred
Must be able to pass background check and drug screening
Preferred
Vocational school diploma or higher in related field is preferred
Knowledge and understanding of costing, margin, markup, and profit preferred
Experience with SAP ERP a plus
Proximity to states within territory or a major airport preferred
Company
Modula USA
Modula designs and produces automated storage solutions that dramatically boost productivity and accuracy, reduce storage space requirements, and enhance worker safety and job satisfaction.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antonio Pagano
Chief Executive Officer
Sergio Bivona
INSTALLATION COORDINATOR SUPRVISOR
Recent News
2025-11-11
2025-09-16
Company data provided by crunchbase