Confidential · 1 hour ago
General Manager
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expConfidential company is a leading provider of residential hotel accommodations, focused on delivering exceptional guest experiences, employee satisfaction, and operational excellence. The Hotel General Manager will oversee daily operations, achieve revenue and profit goals, ensure guest and employee satisfaction, and uphold quality and brand standards.
Marketing & Advertising
Responsibilities
Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates
Support sales efforts as directed by the Management and the corporate sales organization
Train front desk staff to successfully perform selling techniques and procedures for current promotions
Provide input to the annual budget by forecasting changes in operating expenses and labor cost
Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards
Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances
Execute company policies and procedures for purchasing
Manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit
Train and develop employees in accordance with Human Resources programs and guidelines
Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received
Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property
Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards
Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies
Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees
Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages
Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest
Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover
Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards
Manage the preventative maintenance and quick-fix programs in accordance with company standards
Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies
Qualification
Required
5 years as Hotel General Manager or other hotel management role
Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access
Must have full knowledge of Hotel Management and Operations
Must have effective oral and written communication skills
Must have good analytical skills and decision-making ability
Preferred
Must be able to sit or stand for long periods at a time
May be required to do light lifting or carrying
Capable of working in a fast-paced environment and in stressful situations
Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner
May be required to walk and/or stand for long periods of time
Must be flexible in work hours/days
Must possess a valid driver's license
Benefits
On-site 2 Bedroom apartment included (utilities paid)
Opportunity to lead and shape a growing team of General Managers
Supportive and structured environment for career development
Company
Confidential
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Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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