Apply on Employer Site

SEON · 2 weeks ago

Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

SEON is a leading company in fraud prevention and AML compliance, helping businesses worldwide mitigate fraud risks. As an Account Manager, you will maintain and expand client relationships while driving upsell opportunities and enhancing clients' fraud management strategies with SEON's innovative solutions.

Fraud DetectionIdentity ManagementMachine LearningNetwork SecurityRisk Management

Growth Opportunities

Responsibilities

Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio

Maintain strong relationships with key clients and provide exceptional customer service

Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics

Collaborate with our Product and Marketing teams to align offerings with client needs and market trends

Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption

Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning

Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth

Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON

Qualification

B2B technology salesClient relationship managementCRM software proficiencyAnalytical mindsetFraud management knowledgeCommunication skillsInterpersonal skillsProblem-solving approach