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ATC · 1 month ago

Telecom Engineer

Madison, WI

Contract

Onsite

Senior Level, Lead/Staff

8+ years exp

ATC is seeking a Telecom Engineer to serve as a high-level technical support resource for VoIP phone numbers, mobile device management, and dial plans. The role involves managing telecommunications data and improving processes through automation and redundancy, while requiring extensive experience in VoIP communications and telecom infrastructure.

Internet

Responsibilities

Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen)

Experience provisioning a PBX

Telecommunications asset management and billing reconciliation

Managing call center software, distributing/managing VoIP phone numbers

Call Tracing Software

Telecommunication Infrastructure and Service Inventories

Telecommunications bill payment systems

Telecommunications rates and billing systems

Telecommunications systems and services

Template and instructions development

Video Conferencing

Telecommunication: Design and configure of ACD, VoIP, and IVR systems

LAN

Telecommunications

Customer Service

Oral Communication

Written Communication

Work independently and within a team

Prioritize daily vs. project tasks

Contribute recommendations for process improvements, project planning, system implementations, and system administration

High availability / 24x7-365 support experience

On-call support

Qualification

Telecommunications provider servicesPBX provisioningTelecommunications asset managementVoIP managementCall tracing softwareTelecommunication infrastructureTelecommunications billing systemsTelecommunications ratesACD designConfigurationVideo conferencingCustomer serviceOral communicationWritten communication

Required

Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)

Experience provisioning a PBX (5+ years)

Telecommunications asset management and billing reconciliation (8+ years)

Managing call center software, distributing/managing VoIP phone numbers

Call Tracing Software 8 years

Telecommunication Infrastructure and Service Inventories 5 years

Telecommunications bill payment systems 8 years

Telecommunications rates and billing systems 8 years

Telecommunications systems and services 5 years

Template and instructions development 5 years

Video Conferencing 3 years

Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years

LAN 5 years

Telecommunications 8 years

Customer Service 8 years

Oral Communication 8 years

Written Communication 8 years

Preferred

Direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services)

Cloud knowledge as a plus

High availability / 24x7-365 support experience