Knoxville Utilities Board · 2 weeks ago
Fiber Customer Service Representative
Knoxville, TN
Full-time
Onsite
Entry Level
2+ years expKnoxville Utilities Board is seeking a Fiber Customer Service Representative to assist both internal and external customers. The role involves providing first call resolution and accurate information regarding billing cycles, processes, and products while demonstrating strong interpersonal communication skills and problem-solving abilities.
Electrical DistributionEnergyGovernmentWater
No H1B
Responsibilities
Assist both internal and external KUB customers by providing first call resolution while handling all issues with urgency, ownership, and accountability
Provide accurate information regarding billing cycles, processes and products effectively
Demonstrate outstanding interpersonal communication skills, problem-solving and conflict management skills
Attend work regularly, consistently and punctually, and be able to work nights, weekends and overtime as necessary
Qualification
Required
High School Diploma or equivalent
Good written/oral communication skills
Strong customer service skills, including information-gathering and problem solving
Good PC Skills, including accurate data entry
Ability to handle confidential information
Valid driver's license
Preferred
Two (2) or more years customer service experience, especially in a call center environment
Experience in a telecommunications environment
Strong analytical and problem-solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
Experience in web navigation, Peoplesoft CIS, and Omnia 360
Company
Knoxville Utilities Board
Knoxville Utilities Board is a government agency that provides electric, natural gas, water, and wastewater services to the community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gabriel Bolas
President & CEO
Tiffany Martin
Vice President and Chief Customer Officer
Recent News
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