Pioneer Music Co · 1 month ago
TV Warranty Specialist
Chesterfield, MO
Full-time
Onsite
New Grad, Entry LevelPioneer Music Company is a sixth-generation, family-owned distributor leading the low-voltage, audio/video, and security industry for over 150 years. They are seeking a detail-driven TV Warranty Specialist to manage TV returns, vendor credits, and warranty claims while ensuring fast and accurate resolutions for customers and internal teams.
B2BConsumer ElectronicsMusical InstrumentsRetailWholesale
Hiring Manager
Danielle Harchaoui-Benson
Responsibilities
Manage and process all TV product returns through Airtable and internal systems, ensuring documentation is complete and accurate
Submit and track vendor return authorizations (RMAs) with manufacturers like Samsung, Sony, LG, TCL, Furrion, and Peerless AV
Issue credits and rebills to customer accounts based on vendor policy and warranty eligibility
Coordinate and monitor customer TV repairs — handling communication, shipping logistics, and documentation
Support all branch locations with repair coordination and defective warehouse processes
Maintain accurate records of defective and return-to-vendor (RTV) inventory; conduct regular audits for accuracy
Investigate and reconcile inventory discrepancies
Keep vendor documentation current, including policies, contact lists, and case tracking
Prepare quarterly reports for TV NRA (No Return Authorization) programs
Provide general support to the Warranty Department and Operations leadership as needed
Qualification
Required
Experience in warranty, returns, or product support- ideally within consumer electronics or TV categories
Strong organizational and follow-up skills, you love details and deadlines
Solid communication skills with vendors, customers, and internal teams
Familiarity with Airtable, Microsoft Office Suite, and inventory tracking systems
Knowledge of RMA processes, serial number tracking, and return-to-vendor procedures
Ability to stay calm under pressure and manage multiple cases at once
Benefits
Competitive pay and benefits package (medical, dental, vision, 401k)
Paid Time Off (vacation & holidays)
Monday–Friday schedule, no weekends
A supportive team that values your ideas and accountability
Opportunities to grow within a 150-year legacy company built on trust and innovation
Company
Pioneer Music Co
From record and 8-track players to web-enabled home security, we’ve seen it and sold it all since we opened in 1869.
Founded in 1869
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alec Haight
Chief Executive Officer
Company data provided by crunchbase