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BlueGrace Logistics · 7 hours ago

Sales Operations Representative

Chicago, IL

Full-time

Onsite

Entry Level

1+ years exp

BlueGrace Logistics is a logistics company focused on customer service and operational excellence. They are seeking a Sales Operations Representative to manage customer accounts, execute day-to-day operations, and develop relationships with customer contacts while ensuring high-quality service and meeting KPIs.

Freight ServiceLogisticsSupply Chain Management

Hiring Manager

Madisyn Zambory

Responsibilities

Understand tracking and tracing to successfully schedule loads

Ensure that our loads are serviced properly

Identify needs and persuade our customers to give us more opportunities

React with a sense of urgency to solve problems and capture transactional opportunities such as spot quotes

Successfully manage customer expectations

Ability to identify what makes a shipment attractive (Flexibility, Profitability, Transit)

Work with carrier floor to ensure freight is covered and serviced properly

Manage accessorial charges

Collaborate with team and manager to come up with ways to improve our operations and grow our accounts

Ability to recognize technical issues between our system and customer’s TMS

Qualification

Customer serviceProblem solvingMicrosoft ExcelCommunication skillsOrganizational skills

Required

Demonstrated ability to perform well in a dynamic and rapidly changing environment

Resourceful, organized, has grit and shares our company values

Passionate about high quality customer service and customer experience

Confident problem solver who is detail oriented

Excellent verbal and written communication skills

Proficient in Microsoft Excel and has an ability to learn and operate different software systems

Preferred

Bachelor's degree preferred and/or at least <1 years of experience in transportation

Company

BlueGrace Logistics

Glassdoor3.1

BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs.

Founded in 2009

Riverview, Florida, USA

501-1000 employees