Livingston HealthCare · 4 weeks ago
Help Desk Support Coordinator
Livingston, MT
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrLivingston HealthCare is seeking a Help Desk Support Coordinator to provide operational user support and training across all departments. The role involves managing help desk operations, coordinating issue resolution, and facilitating IT training for new employees.
Health CareHealth DiagnosticsHome Health CareMedicalRehabilitation
Responsibilities
Responsible for answering the help desk phone, and assigning tickets to support staff
Responsible for triaging and assigning work orders that come in via email
Assists in maintaining user’s credentials
IT procurement and vendor relations
Coordinate the IT components of new employee and new provider on-boarding
Manage and schedule resources for IT training
Telemedicine co-site facilitator
Initiate, monitor, log, and distribute reports and data
Develop and maintain procedures for all of these duties
Supports other duties as assigned
Monitor and track IT systems
Timely communication to all customer inquiries
Keeps users informed about the status of their incident or inquiry
Assist with Information Systems projects as assigned
Qualification
Required
High school diploma or equivalent
Customer focus
Previous experience in similar role, or customer-focused support role
Proficiency in basic computer skills, Microsoft Office applications
Excellent written and verbal communication skills
Preferred
Experience in support CRM system – BMC Track-IT!
Experience with or knowledge of Microsoft Active Directory
Benefits
Robust Benefits Package
Company
Livingston HealthCare
Livingston HealthCare is a medical center that offers internal medicine, occupational therapy, and imaging services.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase