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Citynet · 1 month ago

Lead Case Manager (AM Shift)

Santa Ana, CA

Full-time

Onsite

Mid, Senior Level

$29/hr - $31/hr

City Net is a non-profit community organization dedicated to breaking the cycle of homelessness. The Lead Case Manager will provide case management and supportive services, supervise Case Managers, and ensure compliance with organizational policies while connecting clients to housing and resources.

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Responsibilities

Support Team Supervisors in ensuring that all Case Managers (CMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures

Support Team Supervisors in coaching, mentoring, and training CMs as needed. Thoroughly document all coaching, mentoring, and training

Support Team Supervisors in completing and coordinating special projects, as they arise

Support Team Supervisors with the administration and completion of case management tasks

Implement team logistics and communicate with upper management on the status of projects

Ensure CMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures

Ensure all CMs are following the current HMIS procedures and best practices

At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs

Professionally represent City Net at local, County, and City collaborative meetings

Cultivate a positive work environment by promoting teamwork and collaboration among staff

Provide real-time guidance and training to CMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested

Consistently meet all assigned productivity and outcome goals

In all activities, comply with all contracts, funder requirements, and City Net procedures and policies

Meet or exceed all goals and requirements established by the Chief Program Officer for this position

Consistently perform Case Management responsibilities, including Client Needs Assessment, Housing Placement, Linkage to Supportive Services, Advocacy and Data Collection

Qualification

Case management experienceProfessional communicationInterpersonal skillsTeam leadershipTime managementData collectionAdvocacyMentoring skills

Required

Case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking

Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers

Strong interpersonal, plan execution, and time management skills

Professional verbal and written communication skills

Ability to work as a leader and as part of a team

Will be required to drive a company vehicle to transport clients. For insurance purposes, must be at least 21 years of age, possess a valid driver's license, and must pass a Motor Vehicle Report