SAP · 2 days ago
Quantitative UX Researcher - SAP Business AI
Palo Alto, CA
Full-time
Onsite
Senior Level
$157K/yr - $295K/yr
7+ years expSAP is a leading company that helps the world run better by providing innovative solutions across various industries. They are seeking an experienced Quantitative UX Researcher to lead research initiatives that inform AI product strategy and improve user experiences for business users globally.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Drive user-centered AI innovation, uncover what business users need and expect from AI, and translate these insights into opportunities that shape AI product strategy and the overall SAP AI roadmap
Design and execute large-scale, statistically rigorous studies (e.g., surveys, behavioral telemetry analyses, experimentations) to reveal how users interact with AI features, understand trust barriers, and measure real-world value and impact
Develop metrics and longitudinal tracking systems to monitor changes in business user attitudes, trust, efficiency, and adoption of AI-driven capabilities over time—informing teams as they scale and mature SAP’s AI offerings
Surface actionable insights for product and business strategy. You’ll do that by using segmentation, behavioral modeling, and advanced analytics to identify what drives adoption, satisfaction, and desired business outcomes with AI features, ensuring research findings lead directly to improved product decisions and technology investments
Partner closely with fellow AI-focused User Researchers, PMs, Designers, Engineers, and Data Scientists to translate insights into intuitive, trusted, and delightful AI solutions for business users
Be a voice for responsible, human-centered AI and establish research programs that proactively address topics like explainability, fairness, user control, and confidence in AI—advancing SAP’s leadership in trustworthy enterprise AI
Synthesize complex quantitative findings into clear, compelling recommendations for technical, design, and executive audiences—driving clarity and confidence in the evolution of SAP’s AI
Qualification
Required
7+ years of experience conducting quantitative UX research in product or enterprise AI environments, with demonstrated impact on shipped AI-powered solutions
Excel at survey design, complex sampling, survey deployment at scale, and mixed-method user studies focused on adoption, usability, and trust of AI in business contexts
Have built and maintained research infrastructure that scales (e.g., attitudinal trackers, usage dashboards, experimental pipelines) to support agile product development
Can clearly link user needs and insights to strategy, roadmap, and measurable business impact—especially for AI-driven products
Bring strong technical skills in SQL, Python, R, or similar, and confidence with statistical analysis, experimental design, and data visualization
Are motivated by the challenge of solving ambiguous problems in rapidly evolving spaces—especially those unique to the future of AI
Communicate technical and user-centric insights with clarity, empathy, and strategic vision—ensuring research accelerates product and business progress
3+ years of experience in applied product research for AI-driven or data-rich products, ideally in enterprise or business software
Experience with large-scale data, advanced quantitative methods, and multi-method studies focused on AI feature adoption, usability, or value measurement
Demonstrated expertise in applied statistics, survey methodology, and user measurement at scale
Advanced degree (MS/PhD) in a relevant field (HCI, Psychology, Social Science, Information Science, etc.)
Coding skills in SQL and Python (PHP a plus)
Understanding of qualitative and user-centered design methods, especially as they relate to AI and business user interactions
Benefits
Great benefits
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
H1B Sponsorship
SAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer
Recent News
2026-01-03
2025-12-30
Company data provided by crunchbase