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DP World · 4 days ago

Customer Service Representative

Indianapolis, IN

Full-time

Onsite

Mid Level

3+ years exp

DP World is a global leader in trade and logistics, striving to enhance the flow of trade worldwide. The Customer Service Representative will build and maintain relationships with Reefer customers, address their concerns, and pursue growth opportunities while ensuring customer satisfaction.

GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform

No H1B

Responsibilities

Manage file creation and all services associated with freight forwarding and logistics

Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided

Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing

Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files

Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed

Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files

Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance

Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file

Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload