IT Helpdesk Technician/Customer Support jobs in United States
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VPI Technology, a division of Ludlum Measurements, Inc. · 3 weeks ago

IT Helpdesk Technician/Customer Support

positionSweetwater, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Ludlum Measurements, Inc. is seeking a Customer Support / IT Helpdesk Technician to join their technical support team. In this role, you’ll help customers troubleshoot and resolve issues with radiation detection instruments, providing hands-on support for software, hardware, and networking issues.

Consumer ElectronicsElectronicsIndustrial EngineeringManufacturingMechanical DesignMechanical Engineering
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Growth Opportunities

Responsibilities

Provide front-line support to customers via phone, email, and remote tools
Troubleshoot and resolve hardware, software, and network connectivity issues
Assist with configuration, calibration, and communication setup of Ludlum instruments (375, 4525, 4530, 3000 Series)
Help customers install and update software, firmware, and network settings
Document support cases and resolutions in the ticketing system
Collaborate with engineering and product specialists to resolve complex issues
Stay up to date on new Ludlum products, features, and best practices

Qualification

Technical support experienceWindows environmentsNetworking knowledgeInstrumentation experienceCommunication skillsProblem-solving skillsCustomer-focused mindset

Required

Associate degree in IT, Computer Science, Electronics, or related field (or equivalent experience)
2+ years of technical support or IT helpdesk experience
Working knowledge of Windows environments, networking (TCP/IP, DHCP, RS-232, Ethernet, SQL), and basic hardware troubleshooting
Strong communication and problem-solving skills
Customer-focused mindset with a professional and patient approach

Preferred

Experience with instrumentation, measurement systems, or radiation detection equipment is a plus

Benefits

Competitive pay and benefits package.
Will provide on the job training.
Opportunities for professional development and advancement.

Company

VPI Technology, a division of Ludlum Measurements, Inc.

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VPI Technology VPI is a high-tech company that provides premium professional services in the design, engineering, testing, and manufacturing of new technology.
dateFounded in 1996
location
Draper, Utah, USA
people-size501-1000 employees
web-link
http://www.vpitechnology.com

Funding

Current Stage
Late Stage

Leadership Team

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Jeremy Williams
Managing Director
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Company data provided by crunchbase