Compass Group USA · 4 weeks ago
TECHNICIAN, EQUIPMENT DISTRIBUTION-Jacksonville,FL
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expIntelas, a Compass One Healthcare Company, delivers smarter asset management for hospitals and healthcare sites. The Equipment Distribution Technician is responsible for providing technical support for diagnostic imaging equipment, ensuring customer satisfaction, and leading the service team while adhering to compliance standards.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability
Provide technical support via phone, written (email or other) and on-site, as needed
Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s
Proven track record of solving difficult problems
Demonstrated ability to handle difficult customer situations
Perform/facilitate DI assessments at new account start-up or when needed
Supports QA/RA to ensure compliance with company, ISO, and governmental policies. Contribute/write policies as needed
Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual
Ability to carry or pull up to 40 lbs of equipment and tools
Frequent bending, stooping, twisting and turning required using full body mobility
Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards
Perform other related duties as required
Possess a valid driver’s license and maintain a good driving record
Available for after hours and weekend support as needed
Travel up to 80% of the time to customer sites, meetings, and training as required
Qualification
Required
Bachelor's or Associate's Degree in Electronics/Biomedical Technology or equivalent
Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment
Operate under required knowledge of regulatory requirements
Strong time management ability
Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments
Ability to work independently with minimal supervision
Ability to prioritize, organize and handle multiple projects and activities simultaneously
Possess a valid driver's license and maintain a good driving record
Available for after hours and weekend support as needed
Travel up to 80% of the time to customer sites, meetings, and training as required
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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