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University of California, Berkeley · 3 weeks ago

Information Systems Analyst 3 (7309U) - College of Engineering

Berkeley, CA

Full-time

Onsite

Mid Level

$92K/yr - $169K/yr

The University of California, Berkeley is a world-leading institution known for its academic and research excellence. The Information Systems Analyst serves as the primary point of contact for IT user support and IT system management for the College of Engineering, managing day-to-day operations of the WP Engine WordPress website hosting service and providing AV support.

Responsibilities

Provide timely and thoughtful IT user support

Manage staff MacOS and Windows computers, including laptops used off site

Provide local assistance for campus services such as Zoom, Google Suite, Box, VPN, DocuSign, Wi-Fi, Ethernet, telecom, etc

Work with campus technology partners to resolve technical issues

Select and purchase computer hardware and software

Manage day to day operations of the College of Engineering WP Engine WordPress web hosting service, including responding to email inquiries, spinning up new websites, and assisting users in resolving hosting and plugin issues

Manage bulk theme and plugin upgrades across multiple websites

Troubleshoot hosting platform issues in coordination with WP Engine support

Perform outreach to users and create user training to encourage user self-sufficiency and adherence to policies including accessibility

Work with College of Engineering Web Director to modify and improve web hosting services and processes as technologies and campus policies change

Implement technology that improves the effectiveness and efficiency of College of Engineering operations

Manage Active Directory users, computers, security groups, and Group Policy

Manage Google SPA (role) accounts, Google calendars, Google Drive Shared Drives, email lists, CalGroups (Grouper), and Box folders

Manage usage of campus IT services such as NetApp storage, virtual servers, and campus data network

Manage desktop printers and shared multifunction copiers

Manage security of IT systems and resolve campus network security notifications

Ensure compliance with campus IT policies

Write and maintain internal and user documentation

Manage Zoom Rooms and associated hardware

Manage digital signage systems

Provide support for audiovisual equipment such as displays, projectors, cameras, and microphones

Provide AV support for special events including recording and streaming

Qualification

WindowsMacOS managementWordPress managementTCP/IP networkingActive DirectoryAV supportTechnical documentationInterpersonal skillsProblem-solving skillsTeam collaborationClear communication

Required

Knowledge of Windows and MacOS desktop, laptop, and server system management, Active Directory, Group Policy, Jamf, VMWare, Citrix

Experience with TCP/IP networking, network security, Wi-Fi, Ethernet

Experience in end user IT technical support for computers, mobile devices, printers, Google Suite, DocuSign, Zoom, Box, VPN, etc

WordPress website management experience including plugins, themes, and accessibility

Ability and motivation to write and maintain comprehensive technical documentation

Interpersonal and customer service skills for working with technical and non-technical personnel at all levels of the organization

Ability to work as part of a team, including collaboration, accountability, positive attitude, and flexibility

Problem-solving skills, motivation to learn, and persistence to work through challenges

Ability to communicate in a clear and concise manner

Preferred

Experience working with the WP Engine WordPress hosting service

Experience providing audiovisual support

Benefits

Comprehensive benefits package

Eligible for full benefits

Company

University of California, Berkeley

Glassdoor4.3

A wellspring of innovation, the school occupies a 1,232-acre campus near downtown Berkeley.

Founded in 1868

Berkeley, CA, US

10001+ employees

http://berkeley.edu

H1B Sponsorship

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