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Baker Hill · 3 weeks ago

Client Services Analyst

Carmel, IN

Full-time

Hybrid

New Grad, Entry, Mid Level

0+ years exp

Baker Hill Solutions is seeking a Client Services Analyst to provide superior software support to external clients in a dynamic environment. The role involves troubleshooting and resolving client issues, collaborating with team members, and ensuring client satisfaction through effective communication and problem-solving skills.

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Responsibilities

Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates

Partners with clients to provide insight, analysis, and solutions to business problems

Actively collaborates with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders

Manage multiple priorities daily from both external and internal clients in a professional and timely manner

Monitor accuracy and completeness of all assigned tasks

Facilitate the transfer of technical information to potentially non-technical clients

Driving client satisfaction by proactively managing, troubleshooting & delivering technical information via phone, online, on‐site

Qualification

SQL programmingDatabase managementTechnical problem resolutionSoftware development knowledgeClient communicationAgile principles knowledgeAI tools familiarityBanking industry knowledgeOrganizational skillsTime managementInterpersonal communicationSelf-starterAttention to detail

Required

BS/BA in Information Systems, Programming, and/or Database Analytics required

0-4 years - problem solver with proven experience in data, information systems, client facing roles, with strong communication and support skills

Superior technical problem identification and resolution skills

Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools

High-level process knowledge and technical skills relating to software development; networking and database management; database administration; SQL programming; application design and development specification documentation; direct client contact and communication; product sales demonstration; and product requirements documentation

This person will work to become a product expert across all Baker Hill product lines

Self-starter and self-directed. This candidate will work collaboratively with other internal and external stakeholders

Excellent organizational and time management skill and can work with minimal supervision

Superior oral and written communication skills

Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail

Completion of SAFe Overview required for foundational understanding of Agile principles; Must be completed within 90 days of employment