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Clearcover · 3 weeks ago

Liability Claims Representative, Auto Physical Damage - Florida

United States

Full-time

Remote

Mid Level

$50K/yr - $70K/yr

3+ years exp

Clearcover is revolutionizing the car insurance industry by providing affordable and hassle-free services. As a Claims Representative, you will guide customers through the claims process, conduct thorough investigations, determine liability, and ensure accurate documentation for swift resolution of claims.

Auto InsuranceFinancial ServicesInsuranceInsurTech

Responsibilities

Serve as a guide for our customers through the physical damage claims process

Conduct thorough investigations to confirm coverage, determine liability, evaluate damage, and negotiate the settlement of auto physical damage claims

Proactively investigate for potential fraud and identify red flags during the claims process

Meticulously document all aspects of the claim file, including customer interactions, investigations, and decisions, to support the claims outcome

Leverage AI tools and other innovative technology to enhance efficiency and effectiveness in claim handling

Manage the repair process, ensuring quality and timeliness for our customers

Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues

Contribute to process and product information in the team's Knowledge Base

Keep fanatical records of customer interactions and file documents

Deliver on Clearcover’s promise to our customers by actually solving their problems while adhering to service level guidelines and policies

Qualification

Florida P&C adjuster licenseAuto physical damage claimsInvestigative skillsAI tools proficiencyAuto insurance knowledgeCustomer orientationDocumentation skillsActive listeningTime management

Required

Florida-specific P&C adjuster license is required. Other states preferred; must be able to secure reciprocal licenses as needed

Proven experience as a Claims Representative with a strong focus on auto physical damage

Exceptional ability to investigate coverage and identify potential fraud

Strong investigative skills for determining liability

Decisive and confident in making claim decisions

Excellent and thorough documentation skills

Experience with and willingness to leverage AI tools and technology to enhance claim handling efficiency

In-depth knowledge of auto insurance policies, regulations, and legal requirements

Demonstrated ability to remain friendly under pressure and resilient to negativity

Demonstrated ability to balance the needs of the customer with the needs of the business

Excellent writing and grammar skills, with the capability of writing with impact through email, text, or chat

Strong active listening skills; able to communicate clearly through phone conversations

Customer orientation and ability to adapt/respond to different types of individuals

Ability to multitask, prioritize, and manage time effectively. Proactively handle new claims while managing an active inventory, meeting KPIs and quality standards

3-5 years of automobile physical damage claims experience required