Customer Service Specialist HME - FT Days jobs in United States
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MercyOne · 1 day ago

Customer Service Specialist HME - FT Days

positionWaterloo, IA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MercyOne is a healthcare provider in Northeast Iowa, dedicated to delivering personalized care to the community. The Customer Service Specialist HME is responsible for assisting customers in obtaining medical equipment, ensuring regulatory compliance, and providing education on product use and safety.

Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care

Responsibilities

Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use
Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom
Fit patient with appropriate product based on physician orders and patient needs
Encourage purchase of retail items to patients who might be looking for something extra
Obtain insurance information – data entry into computer system. Verify benefits as needed
Utilize HME computer system – enter appropriate data for purchase or rental based on item
Document safety and use education
Adheres to all safety, infection control and employee health policies and procedures

Qualification

Customer serviceMedical equipment knowledgeData entryInsurance verificationMicrosoft OfficeSafety assessmentCommunication skills

Required

Valid IA driver's license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability
Personal computer, 10-key calculator, Microsoft Office, database software
Ability to work with diverse groups of people

Benefits

Wellness programs
Education reimbursement
Personalized health insurance plans including dental and vision
Paid time off
Long- and short-term leave
Retirement planning
Life insurance coverage

Company

MercyOne

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MercyOne is a non-profit organization that provides healthcare services to communities.
dateFounded in 1998
location
Des Moines, Iowa, USA
people-size10001+ employees
web-link
https://www.mercyone.org/

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-04-19Acquired

Leadership Team

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Bob Ritz, FACHE
President/CEO
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Jodie Roettger
Regional Vice President of Finance and CFO
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Recent News

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2025-09-10
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2025-08-15
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Company data provided by crunchbase